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Read About Rising World-wide Demand For Australian-Grown Chia

IF YOU HAVE ANY QUESTION OR COMMENT ABOUT OUR PRODUCTS OR OPERATIONS
PLS EMAIL US ON:info@chialive.com.au

IMPORTANT NOTES ON DELIVERY
PLEASE READ BEFORE ORDERING

Because of natural highs and lows of supply and demand, we may experience delivery delays from time to time. During delays, we will always keep you informed and provide refunds whenever necessary.

1. DELIVERY BY POSTIE OR COURIER. Because these are parcels containing some value, you or someone else need to be at your address to accept them. If you will be at work, you can specify your work address for delivery instead of your home address under "Special Instructions To Seller".

2. DAYTIME PHONE NUMBER. ALWAYS please put your daytime phone number in "Special Instructions To Seller" so if you're not home,  the courier can contact you for an alternative time of delivery. THIS IS VERY IMPORTANT.

3. SPECIAL INSTRUCTIONS IF NO ONE HOME. Because of the sizes of these items, they cannot be left inside your letter box if you're not around. And because of previous cases of "disappearing parcels", they cannot also be left at your front porch unless you give your authority. If you want the courier to leave the parcel at your front porch, please also say so in "Special Instructions To Seller." 

4. WHERE ARE WE BASED? We are based in Brisbane QLD. Please estimate delivery times to your address with this in mind. For Brisbane Delivery, postage costs are discounted slightly. Delivery times to Western Australia and other places in

5. BAG WEIGHTS. Australia Post has become very strict in the use of their Pre-Paid Satchels. When we go over the maximum limits of their bags (500-kg; 3-kg; and 5-kg) we are slapped with very high additional charges. To prevent this from happening, we have lessened the quantity of seeds from each bag by one percent (1%). This means that from 1 kg, we have lessened the quantity by 10 grams (approximately 1 heaping tablespoon). This will leave us a small allowance for the weight of the wrapping material and the AustPost Parcel Satchel. 

6.  OLD PAYPAL ADDRESSES. Please double-check the delivery address in your paypal account, in your order email or mail. If we deliver to the wrong address due to an error in your payment notice, Auspost  or courier services charges us a fee for re-delivery. Should this happen, we will have to hold your seeds until you send us this extra payment.

7.  WHEN DO WE POST YOUR SEEDS? We generally post your order 1-2 days after we receive notice of your cleared payment. As much as possible, we also send you emails to inform you of the status of your order.

Our main contact person is Nen Camara, Operations Manager 
FOR ANY PROBLEMS WITH ORDERING,
Please email her at info@chialive.com.au